Note concerning our support service:

• You have purchased the product from AceBIT: Please submit a ticket ("Support") and fill in the required fields. These support tickets will normally be answered within 48 hours.
  
  
• You have paid for premium support: Please submit a ticket ("premium support") and fill in the required fields. These support tickets will be answered as soon as possible, within a maximum of 12 hours on working days.
  
  
• All other users: If you have received our product for free (e.g. from a magazine
  disc or your Internet provider), or use a trial version, please post your question in our
  support forum.