Knowledgebase : General
Yes, you can install a software on 2 computers for your own use. However, you are not allowed to hand over your personal licence to third parties.
No, we do currently not offer cross upgrades.
If you wish to inform us about bugs or documentation errors or if you wish to send us suggestions or requests for new functions, please open a ticket at the top left of this site. Our development staff will review your reports and requests and integrate t...
HOW CAN I SEND YOU MY OPINION OR SEND REQUESTS FOR NEW FUNCTIONS IN FUTURE RELEASES? We welcome all your suggestions and ideas! Please open a ticket on the top left of this site. Our development staff will take a look at your ideas and integrate the...
HOW CAN I TAKE PART IN FUTURE BETA TESTS? If you wish to take part in future beta tests for a product please send an email to support@acebit.com.
HOW CAN I USE THE TRIAL VERSION? When you install one of our programs for the first time it will autoamtically run as trial version. You do not need to get an activation key or anything else to try it. In trial mode some functions can be disabled.
Please note that for unlocking you need two codes: 1. Activation Key: can be requested for free within the Activation Wizard by clicking on the button "Request Activation Key" 2. Unlock Code:  this code you receive via email aft...
If you bought a program 30 days before the first release of the latest version you may be entitled to receive a free upgrade. Please send an email including your order number to our support.
If you are using a proxy server please make sure that it is correctly configured. For more information refer to your help file. If you are using (Software) firewalls deactivate firewalls, internet security software or others before you start the activat...
I HAVE LOST MY UNLOCK CODE, HOW CAN I RETRIEVE IT? You can open a ticket in our help desk at the top left of this site. Please enter your name, address and where applicable the name of your company as well as the approximate date of your order. In addit...
Yes, the edition for the Mac is available. You can download it on our website: https://www.password-depot.com/download.htm
There is no separate pricing for Government or educational institutions.
Please note the following difference between the ACTIVATION KEY and the UNLOCK CODE: - The UNLOCK CODE is sent to you after having ORDERED the software. - The ACTIVATION KEY is requested in the software by clicking the \"REQUEST ACTIVATION KEY\" bu...
The activation is done during the unlocking process of the freeware or test version to full version. Therefore, your unlock code is tested and sent to AceBIT together with your e-mail address. You have to perform the activation via the Internet. Only the ...
If you register your product your unlock code is stored to our database. That way we can check the number for you at any time. Registered users also benefit from software offers and are informed about upgrades or updates of the product.